211 N Union St suite 100, Alexandria, VA 22314, USA
These Terms are an agreement between you and AllCalls Technologies, Inc. (d/b/a “AllCalls.io”) (“AllCalls,” “we,” “us,” or “our”).
By accessing or using this site, creating an account, depositing funds, or receiving calls via the platform (the “Services”), you agree to these Terms & Conditions (the “Terms”). If you do not agree, do not use the Services.
Your use of the Services is governed by these Terms and our Privacy Policy. We may update these Terms by posting a revised version with a new “Last updated” date. Material changes will be communicated by in-app notice or email. Continued use after changes become effective constitutes acceptance.
“Call” means a phone connection delivered via the platform to a licensed agent or agency user.
“Call Type” or “Vertical” means the category of Call (e.g., Medicare, Final Expense, ACA/U65) shown in the Service at the time you accept the Call.
“Connected Duration” means the time from when the Call is answered and an audio path is established through the platform until disconnection, as measured by AllCalls’ platform telemetry.
“Credits” means promotional, bonus, dispute, goodwill, or other non-cash amounts added to your Wallet, which are not deposits and are not refundable except where required by law.
“Agency Account” means a parent/master account that may administer or fund sub-accounts.
“User” means an individual agent/end-user operating under an account.
“Qualifying Timer” means the minimum connected duration a Call must meet to be considered billable for a given vertical.
“Billable Call” means a Call whose Connected Duration reaches or exceeds the Qualifying Timer for that Call Type/Vertical as displayed in the Service UI (or applicable API response) at the time you accept the Call, as determined by AllCalls’ platform telemetry.
“Wallet” or “Account Funds” means your prepaid balance stored on the platform for purchasing Calls.
“Abuse” includes, without limitation, intentionally disconnecting to avoid charges, off-platform transfers to evade timers, number harvesting before the Qualifying Timer, engineered dead-air/silence to suppress connected time, or other actions designed to prevent a legitimate Billable Call.
We may require additional attestations, documentation, or compliance steps in response to changes in law or regulation. You agree to fulfill such requirements promptly; failure may result in suspension or termination.
We use analytics and advertising tools (including conversion APIs) to measure performance, prevent fraud, and improve the Services. Data may include device identifiers, event data, and network logs. See our Privacy Policy for details. We use commercially reasonable safeguards but cannot guarantee absolute security.
If you submit content (e.g., reviews, comments), you grant us a worldwide, perpetual, irrevocable, sublicensable, royalty-free license to use, host, reproduce, modify, publish, and display such content for operating and promoting the Services. You retain ownership of your content.
We may apply automated or manual cooldowns (temporary removal from queues) when short-call ratios or other risk signals exceed thresholds. Cooldowns may escalate with repetition. We may reduce timers, pause access, or terminate accounts upon evidence of Abuse. We may also restrict access by vertical, geography, time-of-day, or account role.
We may modify or discontinue the Services (or any part) at any time. Where feasible, we will provide advance notice of material changes.
You acknowledge AllCalls is not a money transmitter and does not provide stored-value accounts.
If your Wallet has had no user-initiated activity for twelve (12) consecutive months (or such other period required by applicable law), we may deem the balance dormant. We may attempt to notify you at the email address on file before treating the balance as unclaimed property and remitting it to the appropriate state under applicable escheat laws. You are responsible for keeping your contact information current.
Submit disputes within 5 business days of the Call timestamp via your dashboard or by emailing [email protected]. Include the Call ID, reason, and supporting evidence (e.g., recording timestamp, logs).
Valid reasons include: caller in an unlicensed state for you; wrong vertical; material technical failure; DNC-only intent; clear fraud.
Invalid reasons include: no sale; shopper behavior; agent unavailability; agent-initiated hang-up prior to the Qualifying Timer.
Approved Call disputes are credited to your Wallet unless law requires refund to the original method. Disputes are determined in AllCalls’ reasonable discretion based on available recordings, logs, and platform telemetry, and such determination will be final absent manifest error.
We may require access to recordings/logs and may deny disputes submitted without sufficient detail.
Filing a card chargeback without first submitting a dispute is a material breach. We may suspend your account, assess reasonable recovery/chargeback fees, and pursue collections. Any negative balance may be auto-debited from stored payment methods or netted against future deposits.
Calls may be recorded or monitored for quality, training, analytics, fraud prevention, compliance, and dispute resolution, and recordings may be made available to you through the Services. You represent and warrant that you have all rights and authority necessary to participate in and record Calls (including obtaining and documenting any required notices and consents under one-party or two-party consent laws). If AllCalls provides or plays a consent notice or recording prompt, it is provided as a convenience and does not constitute legal advice or a guarantee of compliance in any jurisdiction.
You are solely responsible for compliance with all applicable laws and rules, including the Telephone Consumer Protection Act and state/federal Do-Not-Call requirements; Centers for Medicare & Medicaid Services rules and state Department of Insurance rules (including, as applicable, Scope of Appointment, required disclaimers, and record retention); and licensing/appointment obligations. Upon request you will provide proof of licensure and compliance artifacts (e.g., SOA logs). We may audit and suspend/terminate accounts for violations.
You represent and warrant you will not use the Services to initiate outbound marketing calls or texts to consumers obtained through Calls unless permitted by law and all required consents have been obtained.
Suspension/Termination. We may suspend or terminate your access to the Services immediately if we reasonably believe: (i) Abuse or fraud has occurred; (ii) your use creates legal, regulatory, security, or reputational risk; (iii) you violate these Terms; or (iv) we are required to do so by law, a card network, or a processor. We may also suspend for nonpayment, chargebacks, repeated disputes, abnormal short-call behavior, or repeated compliance failures.
Effect. Upon suspension/termination, you must stop using the Services and may lose access to certain features, including queues and API tokens. Any fees, charges, or negative balances accrued through the effective date remain due.
Wallet Balance on Termination. If you are terminated for fraud, Abuse, or material breach, we may withhold refunds and/or offset refunds against chargebacks, disputes, costs, and amounts owed, to the extent permitted by law. Otherwise, eligible unused deposits (excluding Credits) remain refundable under Section 12.
Survival. Sections relating to payments, Wallet, disputes/refunds, chargebacks, compliance, indemnity, limitations of liability, IP, arbitration, and any provisions that by their nature should survive will survive termination.
You are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately of any unauthorized use.
If you participate in an affiliate or referral program, you must follow program-specific terms, advertising standards, and disclosure requirements. We may withhold, offset, or deny commissions in cases of fraud, non-compliance, or profit-margin protection triggers. Program rules, payout timing, and eligibility may change or end at any time.
You are responsible for applicable taxes and fees unless we state otherwise or are required by law to collect/remit.
We use reasonable efforts to maintain availability, including planned maintenance windows. We do not guarantee uninterrupted service or error-free operation. Unless we expressly offer credits in a separate agreement, no service credits are provided.
You will defend, indemnify, and hold harmless AllCalls Technologies, Inc., its affiliates, and personnel from and against claims, damages, fines, costs, and expenses (including reasonable attorneys’ fees) arising out of: (i) your Calls, content, or conduct; (ii) your breach of these Terms; (iii) your violation of TCPA, CMS/DOI rules, privacy/recording/consumer-protection laws; or (iv) disputes between you and any consumer or third party.
Except for your payment obligations and indemnities, each party’s aggregate liability arising out of or related to the Services shall not exceed the total fees you paid to AllCalls Technologies, Inc. in the twelve (12) months preceding the event giving rise to liability. The foregoing cap does not apply to a party’s gross negligence, willful misconduct, infringement of the other party’s intellectual property, or breach of applicable privacy/security obligations under these Terms. In no event are either party liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill.
The platform, software, text, graphics, logos, and other materials are protected by U.S. and international IP laws. Except as expressly permitted, you may not copy, modify, distribute, or create derivative works without prior written consent.
We are not responsible for third-party sites, content, or practices. Report misleading third-party claims linking to us at [email protected].
You consent to receive agreements, notices, and updates electronically by email or in-app communication. Your clicks/taps/typed names constitute your electronic signature. Acceptance of these Terms alone does not constitute consent to receive SMS or MMS messages. Where consent is required for text messaging, AllCalls obtains that consent separately for the applicable messaging program and message type.
AllCalls Technologies, Inc. d/b/a “AllCalls.io” may offer one or more SMS or MMS messaging programs in connection with the Services. Depending on the program in which you enroll or the interaction you initiate, messages may include the following:
Your consent applies only to the messaging program and categories of messages disclosed to you at the time you opt in. Consent to one messaging program does not automatically enroll you in another messaging program. In particular, consent to receive authentication, appointment, customer-care, account, or other transactional messages does not constitute consent to receive marketing or promotional messages.
For recurring AllCalls SMS/MMS programs requiring affirmative consent, consent is obtained through a separate affirmative web-form selection presented by AllCalls. SMS consent controls are not pre-selected, and where consent is optional, users may decline SMS consent and continue using the applicable Services. AllCalls may maintain records of consent, including the phone number, date and time, applicable web form, messaging program, disclosure version, and other information reasonably necessary to document the opt-in.
Consent to receive AllCalls.io Appointment Customer Care text messages or marketing/promotional text messages is voluntary and is not a condition of purchasing any product or service, creating an account, booking an appointment, or otherwise using the Services.
Message frequency varies by program and your interactions with AllCalls, as described above and at the point of opt-in. Message and data rates may apply. Your wireless carrier may charge you according to your mobile service plan. AllCalls does not control carrier charges.
For recurring messaging programs, AllCalls will send an initial confirmation message after enrollment identifying AllCalls.io or the applicable program, confirming enrollment, stating the applicable message-frequency disclosure, stating that message and data rates may apply, and providing help and opt-out instructions.
You may revoke consent and stop receiving messages from an applicable AllCalls messaging number at any time by replying STOP. Where supported, commonly recognized opt-out requests such as CANCEL, END, QUIT, HALT, or UNSUBSCRIBE may also be honored. After an opt-out request is processed, AllCalls may send one final confirmation that you have been unsubscribed and no further messages will be sent from the applicable messaging program or sending number, except as permitted by law or if you later provide new consent.
Opting out of one messaging program does not necessarily opt you out of a separate program or a different sending number for which you separately provided consent. To receive recurring messages again after opting out, you must complete the applicable web-form opt-in process again.
For help with an AllCalls messaging program, reply HELP to the applicable sending number or contact AllCalls at [email protected]. Additional customer-service information is provided at the top of these Terms.
Carriers are not liable for any delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless carrier and is not guaranteed. Messages may be delayed, blocked, or undelivered because of circumstances outside AllCalls’ control. Messaging availability may vary by carrier, device, location, and mobile service plan.
You represent that you are the subscriber or customary user of the mobile number you provide, or otherwise have authority to provide consent for messages sent to that number. You agree to provide accurate information and to notify AllCalls if you stop using or controlling the mobile number associated with your messaging consent. You are responsible for maintaining the confidentiality of one-time passcodes and other account-security messages.
AllCalls handles mobile phone numbers, messaging data, opt-in information, and consent records in accordance with our Privacy Policy. Mobile phone numbers, SMS/MMS opt-in data, and messaging consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose mobile information to service providers acting on our behalf solely as reasonably necessary to deliver messages, operate the Services, provide customer support, process transactions, prevent fraud, maintain security, or comply with applicable law, subject to our Privacy Policy.
AllCalls may modify or discontinue a messaging program. If a material change requires additional notice or new consent under applicable law or carrier requirements, AllCalls will provide that notice or obtain the required consent before sending messages subject to the change.
We are not liable for delays or failures due to events beyond our reasonable control (e.g., acts of God, war, terrorism, strikes, pandemics, utility failures).
Nothing herein creates a partnership, joint venture, or agency relationship. You act as an independent licensed professional responsible for your own compliance.
Binding Arbitration. Except as expressly provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Services (each, a “Dispute”) will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules (the “Rules”). The Federal Arbitration Act governs this agreement.
Informal Resolution. Before initiating arbitration, either party will first send written notice of the Dispute to the other party and attempt in good faith to resolve it for at least thirty (30) days. Notice to AllCalls must be sent to [email protected] and include your account email and a description of the Dispute.
Small Claims Carve-Out. Either party may bring an individual action in small claims court if it qualifies and remains in that court.
No Class Actions. You and AllCalls agree that Disputes will be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, representative, or private attorney general proceeding.
Location / Hearing Format. Arbitration will be conducted remotely by videoconference unless the arbitrator determines an in-person hearing is necessary. If an in-person hearing is required, it will occur in Sheridan County, Wyoming, unless the parties agree otherwise.
Fees. Each party will bear its own attorneys’ fees and costs unless the arbitrator awards otherwise under applicable law. AAA filing and arbitrator fees will be allocated under the Rules, provided that AllCalls may pay or reimburse fees as necessary to prevent the arbitration clause from being unconscionable or to comply with applicable law.
Injunctive Relief / IP. Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect its rights pending completion of arbitration, including to prevent unauthorized access to the Services or misuse of intellectual property. For such court actions, venue will be the state or federal courts located in Wyoming, and the parties consent to personal jurisdiction there.
Mass / Batch Arbitration. If twenty-five (25) or more similar arbitration demands are filed against AllCalls by the same or coordinated counsel or are otherwise coordinated (“Mass Arbitration”), the parties agree to a bellwether process: (i) counsel will select up to ten (10) cases to proceed first; (ii) all others will be stayed; (iii) the arbitrator(s) in the bellwether cases may facilitate settlement discussions; and (iv) if unresolved, the stayed cases will proceed in batches of up to ten (10) at a time.
Opt-Out. You may opt out of arbitration by emailing [email protected] within thirty (30) days of first accepting these Terms, stating your name, account email, and a clear request to opt out. Opting out does not affect any other provisions of these Terms.
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict of laws rules, and by the Federal Arbitration Act for arbitration issues.
If we provide API access, tokens are account-bound. You may not exceed published rate limits, scrape the Service, or resell access. We may suspend or revoke API access for security or abuse.
No waiver of any term is a further or continuing waiver of that term or any other term. Failure to enforce a right is not a waiver.
These Terms, together with our Privacy Policy and any other posted legal notices, constitute the entire agreement regarding the Services. If any provision is held invalid, the remaining provisions remain in full force. Sections relating to payments, Wallet, disputes/refunds, chargebacks, compliance, indemnity, limits of liability, IP, arbitration, and other terms that by their nature should survive, will survive termination.
Questions? Contact [email protected].