211 N Union St suite 100, Alexandria, VA 22314, USA
Last updated: 02/19/2026
Welcome to AllCalls.io (the “Website”) and the AllCalls platform, including any web app, APIs, communications features, and call delivery/routing services (collectively, the “Services”). This Privacy Policy explains how AllCalls.io (“AllCalls,” “we,” “us,” “our”) collects, uses, discloses, and protects information in connection with the Website and Services. Please read this Privacy Policy before using the Website or Services.
The policy of the Website and Services is to respect and protect the privacy of our users. To fulfill this policy, we exercise the precautions set forth in this Privacy Policy to maintain the confidentiality of information provided by you in connection with accessing and using the Website and Services.
This Privacy Policy sets forth AllCalls' current policies and practices with respect to information of the users of the Website and Services. By using the Website or Services, you agree with the terms of this Privacy Policy. Whenever you submit information via the Website or Services, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.
The Website and Services are not intended for people under the age of 18. We do not knowingly collect or maintain information from persons we know to be under age 18.
We collect information from you when you create an account, use the Services, deposit funds, contact support, submit disputes, integrate with APIs, or otherwise interact with the Website or Services. Some of the information you submit may be personally identifiable information (that is, information that can be uniquely identified with you, such as your full name, e-mail address, phone number, billing information, and similar details). You will be informed at each information collection point what information is required and what information is optional.
We collect information in several ways, including information you provide, information collected automatically, and information generated through your use of the Services.
1) Account and Business Information. Name, email, phone number, login credentials, agency details, billing address, tax information (if applicable), and insurance license information (including state, license number, NPN, appointments where applicable).
2) Payment Information. Payment method details are collected and processed by our payment processors. We may receive limited payment-related information such as billing address, card brand/last four digits, expiration date, and payment status.
3) Call and Communication Data (Platform Data). When you send, receive, or interact with Calls through the Services, we collect and process: call detail records (e.g., time, duration, call type/vertical, connected time, disposition), routing and bidding/pricing signals, queue/availability signals, device and network information, and platform logs.
4) Call Recording, Transcripts, and Derived Data. Calls may be recorded and analyzed. We may create transcripts, summaries, keywords, classifications, quality signals, fraud/risk signals, and other analytics derived from call audio and metadata.
5) Caller/Lead Information. Depending on how Calls are sourced and delivered, we may receive or collect caller information and lead data (such as phone number, location, and other lead attributes provided with the Call).
6) Support and Communications. Information you provide when contacting support, submitting disputes, providing feedback, or responding to surveys.
7) Website and Device Data. IP address, browser type, device identifiers, cookies, pages viewed, links clicked, and similar usage data.
8) Advertising and Attribution Data. We may use pixels, conversion APIs, and similar tools to measure performance, prevent fraud, and improve marketing effectiveness. These tools may collect or receive event data (e.g., page views, registrations, deposits) and technical identifiers.
We use information to operate, maintain, and improve the Services, including to:
We may share information as follows:
Payments are processed by third-party payment processors. We do not store full payment card numbers on our servers; our processors may store payment method details and provide us with tokens and limited payment-related information (such as card brand/last four digits and payment status) to facilitate billing, refunds, and fraud prevention. We use commercially reasonable safeguards (including encryption in transit) to protect payment-related data.
You may opt out of promotional emails by using the unsubscribe link in those emails or by contacting us at [email protected]. We may still send you transactional or service-related communications (e.g., account alerts, billing notices, policy updates).
We use commercially reasonable administrative, technical, and physical safeguards designed to protect information collected through the Website and Services. Unfortunately, no data transmission over the internet or any network can be guaranteed to be 100% secure. As a result, while we strive to protect your information, you acknowledge that: (a) there are security and privacy limitations of the internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website or Services cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party. Moreover, where you use passwords, ID numbers, or other special access features on the Website or Services, it is your responsibility to safeguard them.
We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes such as security, fraud prevention, and product improvement. Retention periods vary by data type (including call recordings and derived analytics).
Depending on your location, you may have rights to request access, correction, deletion, or a copy of certain personal information. To submit a request, contact us at [email protected]. We may verify your identity and account before responding.
As you navigate through the Website, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags, and navigational data collection.
This Website and the Services may use Internet Protocol (IP) addresses. An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet. We use IP addresses to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our Website, and administer and improve the Website and Services.
A "cookie" is a bit of information that a website sends to your web browser that helps the site remember information about you and your preferences.
"Session cookies" are temporary bits of information that are erased once you exit your web browser window or otherwise turn your computer off. Session cookies are used to improve navigation on websites and to collect aggregate statistical information. This Website uses session cookies.
"Persistent cookies" are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., username), helping to determine what areas of the website visitors find most valuable, and customizing the website based on your preferences. This Website uses persistent cookies.
"Internet tags" (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell the website server information such as the IP address and browser type related to the visitor's computer. This Website uses Internet tags. "Navigational data" ("log files," "server logs," and "clickstream" data) and "Internet Tags" are used for system management, to improve the content of the site, market research purposes, and to communicate information to visitors. This Website uses navigational data.
We and our service providers may use cookies and similar technologies for authentication, security, analytics, and advertising/attribution. You can control cookies through your browser settings; however, disabling cookies may affect certain features of the Services.
This Website may contain links to websites of third parties not affiliated with AllCalls.io. This Privacy Policy will not apply to these third-party websites and AllCalls is not responsible for the privacy practices or the content on any of these other websites. To ensure protection of your privacy, always review the privacy policies of the sites you visit by linking from this Website.
This Privacy Policy may change over time. We will update the "Last updated" date above when we post changes. If we make material changes, we may provide additional notice, such as by email to the email address associated with your account or through the Services. Changes will not apply retroactively to personal information that was collected before the changes to the Privacy Policy, except as may be required by law.
Email: [email protected]
Support Hours: Mon–Fri 9am–5pm ET (excluding holidays)